Terms and Conditions
BLUE RAVEN INTELLIGENCE, INC (“BLUE RAVEN INTELLIGENCE”) operates BLUE RAVEN APP (as defined below), your use of BLUE RAVEN APP is governed by these Terms of Service (“Terms”), and your use of BLUE RAVEN APP constitutes your acceptance of the Terms.
“BLUE RAVEN AGENT” and “BLUE RAVEN MANAGER” are also hereby known as BLUE RAVEN APP (the “Service”)
We will endeavor to provide you with notice about major changes to the Terms or BLUE RAVEN APP and other changes (via email to the address on your account), but we make no guarantees. Other changes could be, without limitation, changes to payment policies, security patches, added or removed functionality, and other enhancements or restrictions to BLUE RAVEN APP. Your use of BLUE RAVEN APP after the Terms have changed constitutes your acceptance of the Terms as changed. You may reject changes to the Terms by terminating your account in accordance with the “Cancellation and Termination” section of these Terms of Service. BLUE RAVEN INTELLIGENCE shall not be liable to you or to any third party for any change to BLUE RAVEN APP.
Please use BLUE RAVEN APP responsibly and in compliance with these Terms. If you don’t, we reserve the right to terminate your account in accordance with the “Cancellation and Termination” section of these Terms of Service.
Use of BLUE RAVEN APP
To use BLUE RAVEN APP, you must (i) an account created by a manager (ii) authorize BLUE RAVEN INTELLIGENCE to access your Customer Data to provide BLUE RAVEN APP, (iii) provide accurate account information any time you register to use BLUE RAVEN APP, (iv) provide accurate account information when you register to use BLUE RAVEN APP, and (v) be a human over the age of 18. Uses by automated methods are not permitted. You grant BLUE RAVEN INTELLIGENCE a non-exclusive, royalty-free, and worldwide license to use, store, and copy your Customer Data to provide use and functionality toBLUE RAVEN APP.
You are responsible for the security of your passwords and for any use of your account. You may not allow multiple people to use the same account or otherwise access BLUE RAVEN APP in a manner intended to avoid cancellation of the account or termination of your position.
BLUE RAVEN INTELLIGENCE reserves the right to enforce quotas and usage limits (to any resources, including the API) at its sole discretion, with or without notice, which may result in BLUE RAVEN INTELLIGENCE disabling or throttling your usage of the Service for any amount of time.
You are responsible for obtaining access to BLUE RAVEN APP and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees.
You may not use BLUE RAVEN APP:
- for any illegal purpose, in any manner inconsistent with applicable laws, regulations, or ordinances, or to submit, post, upload, or otherwise transmit any Customer Data or Content that is unlawful, defamatory, libelous, invasive of another’s privacy, abusive, threatening, harassing, vulgar, obscene, indecent or otherwise objectionable;
- to submit, post, upload or otherwise transmit any Customer Data or Content that infringes or otherwise violates the rights of any third party, including without limitation privacy rights, fiduciary rights and proprietary rights;
- to submit, post, upload or otherwise transmit Customer Data or Content that contains viruses, corrupted files, or any other similar software or programs that may damage the operation of BLUE RAVEN APP or another person’s computer; or
- if you are a person barred from receiving BLUE RAVEN APP under the laws of the United States or other countries, including the country in which you are resident or from which you use BLUE RAVEN APP.
- Cancellation and Termination
To cancel your account, and access to BLUE RAVEN APP, send us an email at email@example.com instructing us to do so. All of your Customer Data and Content will, within a reasonable amount of time to be determined solely by BLUE RAVEN INTELLIGENCE, be deleted from BLUE RAVEN APP upon cancellation.
You agree that BLUE RAVEN INTELLIGENCE, in its sole discretion and for any or no reason, may terminate or suspend your account. You agree that any termination of your access to the Service may be without prior notice, and you agree that BLUE RAVEN INTELLIGENCE will not be liable to you or any third party for such termination.
BLUE RAVEN INTELLIGENCE claims no ownership or control over any Customer Data. Except for the license expressly granted by you to BLUE RAVEN INTELLIGENCE to provide BLUE RAVEN APP, you retain all right, title, and interest in and to Customer Data and you are responsible for protecting those rights and interests, as appropriate. BLUE RAVEN INTELLIGENCE shall own all compilations of the Aggregated Data, including all reports, statistics or analyses created or derived therefrom.
You understand that projects in BLUE RAVEN APP will display Customer Data to you and any collaborators that you designate for that project. Any client data shown in the app is for agent eyes only, no one else. Keep client and site discretion and do not discuss the data that is made available in the app.
You are solely responsible for configuring BLUE RAVEN APP to allow appropriate access to your Customer Data. BLUE RAVEN INTELLIGENCE is not responsible if you fail to configure, or misconfigure, your project and inadvertently allow unauthorized parties to view any Customer Data.
Ideas and Feedback
As part of your use of BLUE RAVEN APP, you may choose, or we may invite you, to submit comments, feedback or ideas about BLUE RAVEN APP, including but not limited to ideas about improving BLUE RAVEN APP or our other offerings (“Ideas”). You hereby grant BLUE RAVEN INTELLIGENCE a perpetual, royalty-free, unlimited, worldwide license to use and/or incorporate such Ideas into any BLUE RAVEN INTELLIGENCE offering (including BLUE RAVEN APP) at any time in BLUE RAVEN INTELLIGENCE’s sole discretion. Ideas you submit will not be afforded any confidential treatment by BLUE RAVEN INTELLIGENCE, regardless of whether you request such treatment or otherwise designate Ideas as proprietary or confidential.
External Sites and Content
The BLUE RAVEN APP may contain links to other websites or content (“Third Party Sites”). BLUE RAVEN INTELLIGENCE does not endorse, sanction or verify the accuracy or ownership of the information contained in/on any Third-Party Site or any products or services advertised on Third Party Sites. If you decide to leave the Site and navigate to Third Party Sites or install any software or download content from any such Third Party Sites, you do so at your own risk. Once you access a Third-Party Site through a link in our App, you may be subject to the terms and conditions of such Third-Party Site. You should review the applicable policies, including privacy and data gathering practices, of any Third-Party Site to which you navigate from the Site, or relating to any software you use or install from a Third-Party Site, including any applicable license agreement. Concerns regarding a Third-Party Site should be directed to the Third-Party Site itself. BLUE RAVEN INTELLIGENCE bears no responsibility for any action associated with any Third-Party Site.
License and Restrictions
Subject to and conditioned upon your agreement to and compliance with these Terms, we will make BLUE RAVEN APP available to you on a discretionary basis solely for your own use and not for resale or to provide services to any third party.
Excluding Third Party Sites and their related content, all of the content available on or through BLUE RAVEN APP, including without limitation, text, photographs, graphics, logos, trade/service marks, and/or audiovisual content, but expressly excluding Customer Data, is owned and/or controlled by BLUE RAVEN INTELLIGENCE, its licensors or BLUE RAVEN APP users and is protected, as applicable, by copyright, trademark, trade dress, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that BLUE RAVEN APP and any underlying technology or software used in connection with BLUE RAVEN APP contain our proprietary information.
You will not, nor will you attempt to (or allow anyone else to or attempt to):
- copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of BLUE RAVEN APP or any part thereof;
- attempt to disable or circumvent any security or verification mechanism used by BLUE RAVEN APP;
- use BLUE RAVEN APP in any manner, or otherwise engage in any activity, that could damage, disable, overburden or impair our servers or networks, or interfere with or disrupt BLUE RAVEN APP or any other users’ use or enjoyment of BLUE RAVEN APP.
- attempt to gain unauthorized access to any of BLUE RAVEN APP, member accounts, or computer systems or networks, through hacking, password mining or any other means.
- remove any notices of copyright, trademark or other proprietary rights contained in/on or accessible through BLUE RAVEN APP or in any content or other material obtained via BLUE RAVEN APP;
- use any robot, spider, website search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of BLUE RAVEN APP;
- reformat or frame any portion of the web pages that are part of BLUE RAVEN APP;
- use BLUE RAVEN APP for commercial purposes not permitted under these Terms;
- in connection with your use of BLUE RAVEN APP, make unauthorized use of others’ BLUE RAVEN APP accounts or Client Data;
- create user accounts by automated means or under false or fraudulent pretenses;
- provide or use tracking or monitoring functionality in connection with BLUE RAVEN APP, including, without limitation, to identify other users’ actions or activities;
- impersonate or attempt to impersonate any other person or entity, including without limitation BLUE RAVEN INTELLIGENCE or any employee, contractor or associate of BLUE RAVEN INTELLIGENCE; or
- collect or store personal data about other users in connection with the prohibited activities described in this paragraph.
Monitoring of Content
You understand that BLUE RAVEN INTELLIGENCE may access and disclose Customer Data or otherwise provide third parties access to it for the following reasons:
- to send an email message to you upon your request;
- to maintain the Site and BLUE RAVEN APP and to develop new and useful features and services;
- to follow a court order, subpoena, complaint or a lawful request from governmental authorities;
- to enforce these Terms;
- to respond to claims that any Customer Data or Content violates third party rights;
- to respond to your requests for customer service; and
- to protect the rights, property, or personal safety of BLUE RAVEN INTELLIGENCE, users of BLUE RAVEN INTELLIGENCE’s offerings, including without limitation BLUE RAVEN APP, and the public.
Our Copyright Dispute Policy
BLUE RAVEN INTELLIGENCE respects the intellectual property of others and requires that our users do the same. If you believe that material or content residing on or accessible through BLUE RAVEN APP infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Copyright Agent listed below:
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
- identification of the claimed infringing material and information reasonably sufficient to permit us to locate the material on BLUE RAVEN APP (providing the URL(s) of the claimed infringing material satisfies this requirement);
- information reasonably sufficient to permit us to contact you, such as an address, telephone number, and an email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf; and
- your physical or electronic signature.
Our Designated Copyright Agent for notification of claimed infringement can be reached by email at: firstname.lastname@example.org or at the following postal address:
BLUE RAVEN INTELLIGENCE
6969 Richmond Highway
Alexandria, VA 22306
Disclaimer of Warranties:
IF YOU ACCESS BLUE RAVEN APP, YOU DO SO AT YOUR OWN RISK. WE PROVIDE BLUE RAVEN APP “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT BLUE RAVEN APP. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO BLUE RAVEN APP, INCLUDING WITHOUT LIMITATION ANY WARRANTIES THAT BLUE RAVEN APP IS MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF BLUE RAVEN APP WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE BLUE RAVEN APP (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY ANY OTHER USERS OF BLUE RAVEN APP OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH BLUE RAVEN APP. EXCEPT AS EXPRESSLY SET FORTH HEREIN, BLUE RAVEN INTELLIGENCE MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE ACCESSIBLE BY OR THROUGH BLUE RAVEN APP OR ANY SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. BLUE RAVEN INTELLIGENCE DOES NOT WARRANT THAT BLUE RAVEN APP WILL OPERATE ERROR-FREE, THAT ERRORS IN THE SERVICE WILL BE FIXED, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT BLUE RAVEN APP IS FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS. UNDER NO CIRCUMSTANCES WILL BLUE RAVEN INTELLIGENCE, ANY OF OUR AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, AND/OR ANY OF OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICE.
Limitations on Liability
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OF YOUR USE OF BLUE RAVEN APP. IN NO EVENT SHALL WE BE LIABLE TO YOU (OR TO ANY THIRD PARTY CLAIMING UNDER OR THROUGH YOU) FOR ANY DAMAGES WHATSOEVER, INCLUDING, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OR ANY BODILY INJURY, EMOTIONAL DISTRESS, DEATH OR ANY OTHER DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE BLUE RAVEN APP, WHETHER ON-LINE OR OFF-LINE, OR OTHERWISE IN CONNECTION WITH BLUE RAVEN APP. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL OR BUSINESS REPUTATION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, ANY OTHER COMMERCIAL DAMAGES OR LOSSES, OR ANY PERSONAL INJURY OR PROPERTY DAMAGES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BLUE RAVEN INTELLIGENCE’S LIABILITY UNDER THESE TERMS SHALL BE LIMITED. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
You agree to hold harmless and indemnify BLUE RAVEN INTELLIGENCE, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners from and against any third party claim arising from or in any way related to (a) your breach of the Terms, (b) your use of BLUE RAVEN APP, (c) your violation of applicable laws, rules or regulations in connection with BLUE RAVEN APP, or (d) your Customer Data, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature. In such a case, BLUE RAVEN INTELLIGENCE will provide you with written notice of such claim, suit or action.
General Legal Terms
These Terms constitute the whole legal agreement between you and BLUE RAVEN INTELLIGENCE and govern your use of the Service and completely replace any prior agreements between you and BLUE RAVEN INTELLIGENCE, written or oral, in relation to BLUE RAVEN APP.
If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
The failure of BLUE RAVEN INTELLIGENCE to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
BLUE RAVEN INTELLIGENCE shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.
BLUE RAVEN INTELLIGENCE may assign this contract at any time to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. You may not assign these Terms.
Version 1.0, April 27, 2023